Your cart is currently empty!
Thank you for shopping with us! Please review our delivery and return policies below to ensure a smooth and satisfactory experience.
Refund and Return Policy
Final Sale Policy
Due to the nature of the products, all sales are final. We do not accept returns or exchanges on any products once delivered.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@elixirvitae.ca within 3 days of receiving your order. We will arrange for a refund or replacement for the damaged items once the issue is confirmed.
Refund Process for Damaged Items
Once we verify the damage or defect, a refund will be issued to the original payment method. Please ensure that you provide clear photos of the damaged item to assist with the process.
We value your satisfaction and are committed to resolving any issues with damaged products promptly.
Delivery and Proof of Delivery Policy
Delivery is complete and the responsibility transfers to the customer once the package is left at the designated address and a confirmation email has been sent to the address provided in the order.
In the event of a contactless delivery, a photo may be taken as proof
Claims for missing packages must be made within 3 business days of the delivery confirmation email
Need Help
Contact us at support@elixirvitae.ca for questions related to refunds and returns.